I recently purchased Total and refreshed the design of my website using the template. As an artist I am only limited time and budget, and I needed to have my website up and running with as little of my involvement as possible.
AJ, Adrian and their marketing genius, have been very responsive and top drawer with their support, especially when I use their ticket support system, while I set up the website. My website is not the best nor is it the end-all-be-all, but it works and looks much better than what I could have hacked with my basic knowledge of coding.
Plus if you look through their support forum AJ and his team have provided quick and helpful responses where applicable, and you can somewhat gauge the customer support there as well.
Thank you Adrian and AJ for your time and support. I wish you guys continue to deliver and do well.